Category Archives: Uncategorized

Showing up is half the Battle

https://media.licdn.com/mpr/mpr/jc/AAEAAQAAAAAAAAlmAAAAJDRhNTA2MzgyLWViYWYtNDA4ZS1iNTM4LTNjYmExNzcyNmYwMw.jpgLinkedIn-trainingI

I wrote this post several days ago on LinkedIn Pulse, and it was quite well -received.

I read a post by Chelsea Handler on Pulse.  

She talked about how she learned the power of just showing up, when she was a waitress.  She became the go-to person when someone needed to have their shift filled.   

John Lombaerde

VP – NJ Marketing at MarketHive | Entrepreneur | Marketing Automation | CRM | Leads Online | Social Media | Local SEO

 

I totally agree, 50% of the battle is showing up. The other 50% is making the right preparation to be really good at what you do. For online marketers, that means prepare the best material for your podcast, for your webinar, for your product launch or new service, so that you will hit a home run every single time.

When I started doing an online LinkedIn Workshop 2X every week, (for free), a few people told me, "No  , no one is doing that, you might go broke doing that, you won't have the time, you might break your promise and not show up". I was told a hundred reasons why it might not work as planned.

Now I have hundreds of people that enjoy and look forward to these presentations, some attend live, and others request the link to the recording, which I send to them faithfully every week. Now people are thinking, if this guy delivers that much good information for free, how much more he will deliver if I become this guy's customer? I like creating such a positive impression, and I look forward to these weekly presentations. They are the highlight of my week. (And by the way, I have not missed a single workshop since I started).

Regardless of how long you have been on LinkedIn, or how well you think you know this social network, believe it or not, things are changing all the time.   Stay on top of your game on LinkedIn, and connect with me to find out about these free workshops.  You will be glad you did!

John Lombaerde

Weekly LinkedIn Workshops  <— Just click to the left, Thurs. 7:00 pm EST and every Sat. 11:00 am EST

MarketHive <— The social network for entrepreneurs

 

Alan Zibluk – Markethive Founding Member

Rush Limbaugh

The incredible 2016 political campaign season is as if the Lord himself (Jesus Christ) has put hands on it to use it to reveal the depth of corruption in this country. AKA: The running terror we see with the GOP political party, the MSM and so many of the talking heads are being revealed as part of the grans Luciferian scheme from the Illuminates and Freemasons.

Case in point Rush Limbaugh a suspected Illuminati member that has been hiding in plain sight.

RUSH LIMBAUGH!! MEGA-DITTOS!! TO THE MASTER COMMUNICATOR

Never before in American radio history has a talk show host possessed the combination of qualities that would endear himself to such a large segment of the American people. Rush combines intelligence, wit, and the ability to enunciate the issues of the day that combine to make him one of the true forces of the political landscape. In this article, I examine Rush from the Christian perspective, and show you why he is appealing to Christians, even the clergy.

The New World Order is coming! Are you ready? Once you understand what this New World Order really is, and how it is being gradually implemented, you will be able to see it progressing in your daily news!!

Learn how to protect yourself, your loved ones!

Stand by for insights so startling you will never look at the news the same way again.

YOU ARE NOW ON THE CUTTING EDGE

I discovered Rush Limbaugh in Summer, 1990, when I was driving my family back from a vacation to Montana. My first impression was one of hilarity, as he was airing a segment that mimicked Senator Ted Kennedy in his "Rose On My Chest" routine. I was laughing so hard that I nearly drove the car off the road. From that moment, I was hooked on Rush Limbaugh. It seemed that I just could not get enough of him, listening to every possible show. Fortunately, since I was a salesman that was on the road a lot, I could listen to most of his programs. I was so hooked that I found myself arranging my schedule so that I would be driving when his program was on.

There were several reasons I liked Rush Limbaugh so very much:

1. He articulated my political beliefs so very well. I really felt that he was speaking my language.

2. Rush believed in God, Creator, and argued against the beliefs of the Evolutionist crowd so brilliantly that i they seemed foolish in even believing in such nonsense.

3. Rush was anti-Abortion, and again, he argued against Abortion so brilliantly that it seemed no one could seriously listen to his program without being persuaded to also become anti-Abortion.

4. Rush articulated the importance of the Family to our society, and brilliantly showed the many ways in which our laws were undermining its importance. Consistently, Rush demonstrated his seemingly very normal family and his normal upbringing. I felt that I could closely identify with his Mother who called the show occasionally. She sounded just like my Mother, who was so enjoying her retirement years.

5. Rush was so in favor of the importance of Conservative Christian upbringing of children. He argued that it was proper to lovingly discipline children so they would not grow up to become foolish, arrogant, and unbridled.

6. Rush constantly showed how important traditional education was in the upbringing of children. He was very effective in showing how our current education system, from the Federal level all the way down to the Local level, was doing a masterful job in NOT educating our children, even though they suck up more dollars than our Pentagon.

7. Rush was economically conservative, and again, he brilliantly argued for our traditional approach to the economy. He decried the ballooning deficit, and informed his listeners of the various ways in which we, the People, were being fleeced.

8. In Foreign Affairs, Rush was again right on target, as far as I was concerned. He saw through the foolish baloney hype about Gorbachev. I absolutely loved his parodies of the "Gorbasims". He articulated the issues of the Gulf War better than anyone else. He also articulated the issues correctly on our relations with Russia, Europe, and Asia. I found very little in which to disagree with him.

9. Rush was fervently Free Trade, arguing that, if Governments would just get out of the way, our Free Enterprise, Capitalist economy would compete with every other country just fine, thank you. Just get out of the way, Uncle Sam, and leave our economy alone!

10. Rush was right on the money, again, with his position on taxation, and Governmental spending, and the importance of lowering the effective tax rate so as to stimulate the economy. Again, he correctly argued that our economy is not a Zero Sum game, as he calls it. When you lower tax rates, you so stimulate our economy that more dollars flow into the Treasury, not less.

11. Rush correctly defended the Entrepreneur as the backbone of our economy. He also defended the ability, and the right, of people to make as much money as they could legally make, as they exercised their God-given ability to think, to plan, and to act in our economy. Just because someone starts to make a lot of money in our economy does not mean that they did so by defrauding others!

12. Rush fervently pushed the concept of the traditional American Rugged Individualism that made our country the greatest in the world. No one should look to any government to help them, or to support them, but should go out into the marketplace to make their own mark. He correctly pointed out, time and time again, that Government cannot make anyone wealthy through their giveaway programs, but can only support them at the official poverty level. A person can rise above this poverty level only through their own initiative.

13. Rush brilliantly articulated the way in which these Government Welfare programs only hurt those people they were supposed to help. The people caught up in Welfare type programs were not made happy, but found themselves in a daily grind that made them only unhappy. In fact, this daily grind was grinding its victims up emotionally and mentally.

14. Rush defended the important role that Christian Churches play in the life of the American people. The values and attitudes that have made America great, preeminent in the world, flow from traditional Christianity. Rush argued, effectively, that these values and attitudes must continue to be the foundational rock upon which this country was established. America must get back to these values, or we might perish, Rush argued. My heart simply resonated with this message!!

15. Rush daily carved the politicians and others in Government that believed and acted in opposition to these views. Liberalism was the dirtiest word in Rush's vocabulary, as it was in mine. That single word embodies all the things which are currently wrong in American society, and Rush effectively articulates this situation, showing how it is working out in the daily news. Thus, Rush is able to point out to people those daily events that are working to destroy America, events that most Conservatives would not even notice. Thus, our ability to mobilize against many hurtful, destructive programs is greatly enhanced. Many a bill in Congress found itself in immediate trouble with Conservatives because Rush Limbaugh had articulated what it wanted to accomplish, and why it should be defeated.

16. Rush was adamantly against Gun Control, allowing only that maybe, it was appropriate to ban the "Saturday Special" handguns. With great humor, Rush pointed out the stupidity of the whole concept of trying to place restrictions of the private ownership of guns.

17. Rush daily carved up the Liberal Democratic Party for its seemingly single-minded pursuit of all these above programs, and values, and attitudes. Since I was a lifelong Republican, I found great pleasure in seeing how effectively Rush was illuminating people in the great inconsistencies and great dangers of Liberalism.

18. Rush consistently argued against Huge, intrusive Government, showing how such a Government threaten our liberties. I strongly agreed that we must return to a simpler, leaner, and smaller Government.

19. Rush was an effective debater. Not once has any listener been able to debate Rush on even terms. He is such a good champion for our Conservative cause. In fact, Rush has been able to make almost every person who tried to debate him,. simply look foolish.

20. Rush effectively argued against the seemingly total breakdown in individual and national morality that worries so many of us traditional Christians. Again, in the daily news, Rush points out how this breakdown is occurring, the many ways in which it is being caused, the many ways in which Government programs are encouraging this breakdown, and the devastating effects this moral breakdown would have on our society, were it not reversed.

21. Without being hateful, Rush showed how wrong Homosexuality was, and how it was aiding in the decline of our wonderful country. Again, and again, I felt my heart resonate on this issue. Rush seemed to hit the nail on the head time and time again. While hating the lifestyle, Rush demonstrated compassion for its victims, again being in line with our traditional Christian values.

22. I enjoyed Rush's enjoyment of sports, especially football.

23. I was impressed with the fervency that so many of his callers expressed toward Rush when they called the show. They revered him so much and expressed their deep gratitude that he was on the scene to effectively state the case of American conservatives. So many people told Rush, at the beginning of their conversation with him, that they appreciated him and were so glad that he was on the air, that Rush created the term "Dittos", which simply meant that they agreed with the expressed opinions, above. "Dittos" then became "Mega-Dittos" and various other related terms that Rush's listeners were able to create to express their love for him.

Rush Limbaugh has become a Messianic type leader of the American Conservatives. It is incredible that one man could so coalesce such a large group into one meaningful force. Rush is our leader, and he has become our icon.

I had never, ever, heard anyone so brilliantly, and so consistently, articulate the issues in which I had always felt so strongly. Rush so championed Christian causes that I waited patiently, expectantly, for the time he would announce that he was a Born Again Christian.

Of course, this never happened.

In fact, as I continued to listen to Rush Limbaugh, I found myself increasingly concerned, especially as I became more familiar with the plans of the New World Order. I was concerned by the following factors, in no particular order.

1. Rush's personal attitude seemed arrogant, especially his statement, "Talent On Loan From God". The Bible consistently argues against this type of personal view. In Romans 12:3, the Apostle Paul, who was quite revered in his day, also, stated, "For I say, through the grace given unto me, to every man that is among you, not to think of himself more highly than he ought to think; but to think soberly, according as God hath dealt to every man the measure of faith."

In James 4:10, we read, "Humble yourselves in the sight of the Lord, and he shall lift you up." In this case with Rush Limbaugh, he too often lifted himself up. I could sense that this type of arrogant attitude was resonating with many Conservatives, probably because they equated this attitude with someone who is successful and confident. But, Christians who know their Bible must be concerned.

In 1 Peter 5:5, we read, "Yea, all of you be subject one to another, and be clothed with humility: for God resisteth the proud, and giveth grace to the humble. Humble yourselves therefore under the mighty hand of God, that he may exalt you in due time." Again, we read that God is the One Who will exalt us, that we are not to attempt to exalt ourselves. Our personal humility is to be so great that it is to be thought of as "clothing". And, then we further read that God Himself resists the proud.

Rush's arrogance bothered me a great, great deal.

2. Since I felt that Rush was a Christian, and that it was only a matter of time before he made such an announcement to his listeners, I kept waiting for him to speak of Jesus Christ. I have never, ever heard him speak the name of our dear Savior. Yet, Jesus Christ established the Second Covenant, rich in Grace and Mercy, and He became the Preeminent One, the only Way that a person can go to God the Father. Listen to Jesus' own words on this critically important matter.

In John 14:6, Jesus said, "Jesus saith unto him, I am the way, the truth, and the life: no man cometh unto the Father, but by me." No man can ever hope to come to God, the Father, except through the blood sacrifice of Jesus Christ. Therefore, it is not enough for a man to profess a belief in God. If he does not also believe that Jesus Christ is the Messiah, is God in the flesh, and died a sacrificial death on the Cross for punishment of our sins, is not going to Heaven. Such a person will never see the God whom they profess. Do not be deceived on this point. You cannot believe in God the Father without believing in His Son, Jesus Christ, in the manner I described, above. Such an attempt separates God the Father from God the Son.

And, the Bible has some very strong things to say about this attempt at separation. In 1 John 2:22-23, we read, "Who is a liar but he that denieth that Jesus is the Christ? He is antichrist, that denieth the Father and the Son. Whosoever denieth the Son, the same hath not the Father: (but) he that acknowledgeth the Son hath the Father also." Christian doctrine absolutely forbids anyone separating Jesus the Son from God the Father. This is the great sin of Freemasonry; while they profess great love, and admiration, and devotion, to God the Creator of the Universe, they deny that Jesus Christ is God, equal with the Father, coexistent with the Father, and the promised Messiah who takes away the sins of the world. Listen to the words of Albert Pike himself, the greatly revered Freemason, writing in his monumental Freemason book, "Morals and Dogma". pages 562-564.

"And the image of Ialdabaoth, reflected upon matter, became the Serpent-Spirit, Satan, the Evil Intelligence. Eve, created by Ialdabaoth, had by his Sons children that were angels like themselves. The Spiritual light was withdrawn from man by Sophia, and the world surrendered to the influence of evil; until the Spirit, urged by the entreaties of Wisdom, induced the Supreme Being to send Christos to redeem it. Compelled, despite himself, by his Mother, Ialdabaoth caused the man Jesus to be born of a Virgin; and the Celestial Savior, uniting with his Sister, Wisdom, descended through the regions of the seven angels … and entered with his sister into the man Jesus at the baptism in Jordan."

"Ialdabaoth, finding that Jesus was destroying his empire and abolishing his worship, caused the Jews to hate and crucify Him; before which happened, Christos and Wisdom had ascended to the celestial regions. They restored Jesus to life and gave Him an ethereal body, in which He remained eighteen months on earth, and receiving from Wisdom the perfect knowledge {… Gnosis}, communicated it to a small number of His apostles, and then arose to the intermediate region inhabited by Ialdabaoth, where, unknown to him, He sits at his right hand, taking from him the Souls of Light purified by Christos. When nothing of the spiritual world shall remain subject to Ialdabaoth, the redemption will be accomplished, and the end of the world, the completion of the return of Light into the Plenitude, will occur."

Wow!! Freemasons believe that a deity named Ialdaboath reflected upon matter to create the Serpent-Spirit, Satan. Then, later Ialdaboath created Jesus Christ!! It is difficult to comprehend greater blasphemy against the Name and Person of Jesus Christ. (You can read this text in full, plus other supporting texts, by downloading FREE01, "FREEMASONRY CONNECTION WITH THE NEW WORLD ORDER".

But, Freemasons strongly believe in God, as Creator, and spend great time and energy trumpeting this belief to the world. However, their writings and their speeches, never mention the name of Jesus Christ. And, they never give Jesus the preeminent view which the Bible teaches.

Now, think carefully. In describing this Freemason view of God at the expense of Jesus Christ, have I not accurately described the Rush Limbaugh radio program? Rush strongly espouses the belief of God Creator. He vigorously attacks the nonsense of Evolution, and speaks glowingly of God as a loving Father. But, I have never heard him confess that Jesus Christ is God, is equal to God the Father, and is the preeminent One through Whom men must go to go to Heaven. Rush simply glorifies God the Father. His position is perfect, typically Freemasonry. Keep this in mind as we proceed.

Now, back to the things which began to bother me about Rush Limbaugh.

3. Rush regularly employed sexual innuendo in his statements, usually when he was taking about homosexuality in general, and the Maplethorpe exhibits in particular. My eyes really opened up that Rush could not be truly Born Again if he was willing to engage in this behavior. He has since stopped this type of sexual innuendo.

4. After I had been disabused of the notion that Rush Limbaugh was Born Again, I was shocked the day that I first heard Rush emphatically state that, not only did he not believe in any Conspiracy concepts, but that he would never take anyone's calls who wanted to talk about any New World Order conspiracy. By this time, I was thoroughly versed in the Plans of the New World Order. I understood that one of their greatest fears is that the general public might become aware of their plans and would rebel against them. If this rebellion occurred before the government of each nation changed to a dictatorial one, the progress to the New World Order could become derailed.

Therefore, the Illuminati conceived of a brilliant plan that would act as a vaccine, that would inoculate the average person against a belief in a Conspiracy. For, if a person believed that a conspiracy were not even possible, they would not see it, even if evidences of it were strangling them by the throat. Therefore, the Illuminati has always attempted to persuade people that a conspiracy cannot exist, and that it is foolishness to believe otherwise. Their first major change occurred in our public schools, toward the beginning of this century, when textbooks began to espouse the concept that all historic events happen simply and only by accident. If there was any plotting that caused an event to occur, such plotting was the result of a limited group of people acting in a manner limited by time or space. But, it was impossible for a global conspiracy to occur, especially one that has been active for two hundred years. Impossible! snorts the New World Order planners, and the normal human mind tends to agree.

Isn't this the standard Rush Limbaugh line? Isn't it odd that Rush's line perfectly lines up with the line that the New World Order has been deliberately following for two hundred years? The perfect way to protect their nefarious plan, to conceal it from the eyes of the average citizen, is to inoculate the citizen's minds, to be predisposed to disbelieve in any conspiracy theories.

Yet, any Bible believing Christian, who knows his Bible, understands that Biblical doctrine and End Times prophecy absolutely teaches conspiracy. Here are some of the key Scriptures:

A. The Bible teaches that Satan was conspiring against God before God ever created this present world and universe. In Isaiah 14:12-14, God tells us of Lucifer's original rebellion, before this world was created. "How art thou fallen from heaven, O Lucifer, son of the morning! how art thou cut down to the ground, which didst weaken the nations! For thou hast said in thine heart, I will ascend into heaven, I will exalt my throne above the stars of God: I will sit also upon the mount of the congregation, in the sides of the north: I will ascend above the heights of the clouds; I will be like the most High. Yet thou shalt be brought down to hell, to the sides of the pit."

This is history's first conspiracy, Lucifer conspiring against God, attempting to take His throne and His control over the universe. And, Lucifer convinced one-third of all the angels in Heaven to side with Him (Revelation 12:3-4). Of course, Lucifer failed miserably in this rebellion. God cursed him, and his angels, now called demons, and cast them from His presence. Lucifer's name became Satan, as a symbol of his defeat and his curse at the hands of God.

Now, the scene shifts to the garden of Eden. God has created Adam and Eve, in purity and obedience, and has placed them in the perfect Garden of Eden. God allowed them absolute reign of the Garden, placing only one restriction upon their activities. He forbade them to eat of the Fruit of the Tree of Knowledge. And, Adam and Eve happily lived with this restriction for an unspecified period of time, until Eve meets Satan who appears to her in the form of the Serpent. Satan convinces Eve that God really did not mean what He said, that she could safely eat this fruit, for when she eats it she shall become as God. Eve ate and convinced her husband to eat. This first sin caused God to curse mankind with death, disease, and unhappiness, and to curse His created world. (Genesis 3:1-19).

This is history's second recorded conspiracy, with Satan working through mankind rather than through God's angels.

Then, in the book of Daniel, we are given a glimpse of the warfare which is constantly occurring between God's holy angels and Satan's demonic host. In Chapter 10, Daniel prays for God's insight into the future of the nation, Israel. On the first day that Daniel prayed, God sent His messenger to give Daniel the answer. But, it took 21 days for the angel to get to Daniel, even though angels travel anywhere in the universe in the blink of an eye. Why did it take this angel so long to get to Daniel? Because he was detained by demonic angels in a supernatural battle. This battle was so intense, and the demonic host so strong, that this Godly angel had to receive help from Michael, God's Archangel. Then, this angel told Daniel that he and God's host were constantly battling demonic forces which were trying to influence the King of Persia (10:12) and later, the King of Greece (10:20).

In other words, Satan's demonic host is constantly trying to conspire against God, working through human leaders. God's angels are constantly battling against this demonic influence over human leaders, to ensure that His Plan for the world will prevail.

This is conspiracy. Working in secret, without anyone knowing what is going on, and working for an illegal end, namely, to overthrow God as Sovereign of the Universe, replacing Him as ruler. This is conspiracy.

Then, in the End of the Age, God foretold that the political nations of the entire world would reorganize into only 10 Super Nations, each with its own ruler (Daniel 2:28-45; 7:1-27; Revelation 17:12-17). In Revelation 17:12-13, God foretells that the purpose of the final 10 Kings will be to gain control over the entire world for the express purpose of handing their power to the Antichrist. This is conspiracy. Working in secret to achieve an illegal result. The authority and power of every government of the world is planned to be eliminated and replaced by the authority of the new global government structure headed by Antichrist. This is pure Conspiracy.

And Christians who know the Bible knows this! When I show Christians undeniable evidences that the New World Order Plan fulfills the Biblical prophecy of a developing global Conspiracy, I have no difficulty convincing them, because they can see prophecy being fulfilled. And, they understand that this Conspiracy on Earth is empowered, and directed, by supernatural, demonic beings battling with Godly angels in the Heavenlies. Finally, as a result of this supernatural power Christians have no trouble believing that the New World Order Conspiracy could have begun over 200 years ago, and could have passed from generation to generation of human leaders. Angelic beings, both of Satan and God, are eternal. To them, 200 years is nothing. So, the only question is: how quickly will God allow Satan's forces to advance their New World Order Plan? The Bible clearly foretells that, in the End of the Age, God will gradually withdraw His power, to allow Satan and his forces temporary victory. This victory will allow Satan to control the world politically, economically, and spiritually for only a brief 7 years, a time in which God will allow Satan to kill and to crush God's saints. And, Jesus, speaking in Matthew 24, likened this process to a woman giving birth; in other words, this conspiracy would occur over a period of time, beginning with Israel coming back to her land as a nation. Since this has occurred in 1948, we know that we are living in the End of the Age.

So, Rush is not only Biblically wrong when he opposes the very idea of a global Conspiracy, he again is taking the perfect path planned by New World Order leaders. Conceal the existence of the New World Order Conspiracy behind a mask of disbelief. If people disbelieve that it CAN exist, they will be inoculated against believing that it exists even though they are offered great proof.

5. When Rush Limbaugh strongly supported NAFTA, I knew conclusively that he was part of the New World Order Plan. Before you have a knee-jerk reaction against this concept, please allow me to tell you that NAFTA had very little to do with creating a better economy by drawing together Canada, North America, and Mexico into one union. The real, hidden goal of creating NAFTA was to create Super Nation #1 in the New World Order Plan to reorganize the world into 10 Super Nations!! In direct fulfillment of the Biblical prophecy quoted above!! (You read the full explanation of this New World Order Plan by reading NEWS1002, entitled, "NAFTA Fulfillment of Biblical Prophecy).

Of all parts of the Plan of the Illuminati to create the kingdom of Antichrist, this was THE MOST important, and PRECIOUS, part. It makes no difference to the practical working out of the New World Order Plan for Rush to expose Liberalism for all its contradictions and stupidities, even though their policies are establishing the exact situation that will fulfill the Plan. But, if the part of the Plan calling for the 10-Nation reorganization were to fail, the New World Order Plan would be severely wounded. Thus, even though Rush opposes the great majority of what the Plan calls for, he swings into line on the one issue that is of paramount importance to the New World Order Plan, i.e., creating the 10 Super Nations.

Think, also, who were the primary opponents to NAFTA. They were Conservatives, Free Market believers, the very type of people over whom Rush has achieved such leadership. Had Rush been created solely for the purpose of overcoming Conservative opposition to NAFTA, he would have been worth any amount of monetary compensation. NAFTA was the Crown Jewel of the New World Order Plan to reorganize the world into 10 Super Nation states. And this 10-Nation reorganization Plan is the Crown that will soon be placed on the head of the New Age Christ.

There is one other part of the New World Order Plan of which you must be made aware: The Bible foretells that, when the Antichrist arises, the spiritual False Prophet [foretold to be considered as Christian, Rev 13:11) will arise to urge his followers all around the globe to follow this Christ. Similarly, lesser religious leaders are planned to immediately urge their constituency to support the Christ. I wonder. Will Rush Limbaugh use his program to urge his Conservative constituency to support the Christ? He can use all sorts of political and economic reasons for such support, while summarily dismissing all religious objections to the contrary.

At this point, I ask all Christians to solemnly consider my words here, rather than immediately reject them outright. Jesus foretold that, in the Kingdom of Antichrist, unparalleled deception would be the norm. This deception would be so very good that even the Elect, the Born Again, would be deceived, were that possible (Matthew 24:24). Of course, the only reason it is not possible is that the Holy Spirit, working both through God's Bible and in the heart of every believer, to reveal the Truth.

Do not be deceived by Rush Limbaugh. He is a very clever part of the Plan. I believe his purpose was to so grab the enthusiastic leadership of American's Conservatives that he could get NAFTA passed, could act as a lightening rod to harmlessly discharge Conservative anger over the policies being enacted to move us into the New World Order, and possibly to convince his following to accept the New Age Christ when he arises.

Do not be deceived. The coming New World Order fulfills all Biblical prophecy about the End Times, which makes it Satanic to the core. Which indeed, it is!! The only preparation one can make is spiritual.

Are you spiritually ready? Is your family? Are you adequately protecting your loved ones? This is the reason for this ministry, to enable you to first understand the peril facing you, and then help you develop strategies to warn and protect your loved ones. Once you have been thoroughly trained, you can also use your knowledge as a means to open the door of discussion with an unsaved person. I have been able to use this knowledge many times, and have seen people come to Jesus Christ as a result. These perilous times are also a time when we can reach many souls for Jesus Christ, making an eternal difference.

If you are not born again, I encourage you to either E-Mail me so we can talk, or go to a Fundamental Bible-believing church in your area (we can help you find one), where someone can show you the blessed, and easy, Biblical way in which you are born again. Remember Jesus' Words, "You must be born again …" (John 3:3-7).

If you have been blessed by this ministry, which seeks to educate and warn people, so that they can see the coming New World Order — Kingdom of Antichrist — in their daily news, then we need your support to stay on the Internet.

The sword is coming, and coming both quickly and with enormous power. But, most people, including most Christians, do not see it coming. Will you be a "Watchman On The Wall" with us? (Ezekiel 3:17-19, God's most solemn warning)

And, we do need your support. God promised in 2 Corinthians 9:6-11, "… God loves a cheerful giver … God … will also provide and multiply your resources for sowing and increase the fruits of your righteousness .Thus you will be enriched in every way .." God will enrich you for your prayers and your financial support of this ministry; think of it, we are sending out a unique warning to potentially tens of millions of people!! Please pray and give as God leads you. Please make out your check or money order to "Cutting Edge Ministries". Or, you may contribute by VISA, Mastercard, or American Express, by clicking to the page entitled, "Supporting Our Ministry". Give as God leads you.

The End is very close. Are you spiritually ready? Is your family? Are you adequately protecting your loved ones? This is the reason for this ministry, to enable you to first understand the peril facing you, and then help you develop strategies to warn and protect your loved ones. Once you have been thoroughly trained, you can also use your knowledge as a means to open the door of discussion with an unsaved person. I have been able to use it many times, and have seen people come to Jesus Christ as a result. These perilous times are also a time when we can reach many souls for Jesus Christ, making an eternal difference.

If you have accepted Jesus Christ as your personal Savior, but have been very lukewarm in your spiritual walk with Him, you need to immediately ask Him for forgiveness and for renewal. He will instantly forgive you, and fill your heart with the joy of the Holy Spirit. Then, you need to begin a daily walk of prayer and personal Bible Study.

If you have never accepted Jesus Christ as Savior, but have come to realize His reality and the approaching End of the Age, and want to accept His FREE Gift of Eternal Life, you can also do so now, in the privacy of your home. Once you accept Him as Savior, you are spiritually Born Again, and are as assured of Heaven as if you were already there. Then, you can rest assured that the Kingdom of Antichrist will not touch you spiritually. If you would like to become Born Again, turn to our Salvation Page now.

We hope you have been blessed by this ministry, which seeks to educate and warn people, so that they can see the coming New World Order — Kingdom of Antichrist — in their daily news.

Finally, we would love to hear from you. You can write us at:

You can E-Mail us.

God bless you.

 

Reprinted from
http://www.cuttingedge.org/news/n1030.html

 

Alan Zibluk – Markethive Founding Member

Never Give Up

Never Give Up

Life can be very challenging at times, following our move to the UK from tropical climes we have had to to face up to higher prices and colder weather. Lucky for us this winter has been milder than normal. We realised from the start that we needed extra income. Jasmin my wife found some cleaning jobs to build an additional income stream , however it was at a cost. Lots of driving early morning and late nights for minimum wages. I spent six months applying for many jobs, filling in many forms and hearing nothing. What has happened to the country, it does not take much effort to send out a reply say sorry you have not been successful in this technological age.

Go Ape Zipline

The next problem is the zero contract hours usually run by agencies where you are registered on the books of an agency, you then rely on the agency to find you work. Both my wife and myself spent a few hundred pounds getting certified documentation such as Disclosure and Barring Services (DBS) checks for working with vulnerable people. Jasmin attended a week of care work training at her own expense and then never heard any thing more. My own teaching agency rarely contacts me and has never offered me work.

No replies to job applications are one thing but, if you are lucky enough to be selected for interview there are employers who still fail to advise you if you are unsuccessful.

With this kind of scenarios it is no wonder that people become disolutioned.

As last year drew to a close, we took stock of our situation and wrote out our new year resolution, publishing on a group page for anyone to see, this simple action help focussing on goals and from time to down when spirits are low, we have found it refocussed our minds and effort.

I decided that in view of the poor response to job applications, due possibly to my age, although Agism is banned in the UK, I would stop applying for jobs and would instead concentrate on building my own online business with MarketHive at the end of February.

The middle of February approached and my thoughts and actions started to change as I prepared to return to full-time online marketing and then the breakthrough on 17th February:-

Do you feel as strongly as we do about living life adventurously? Then Go Ape could be for you!

I Just love adventure it been in my blood for the past 15 years and is the reason I took early retirement and became an adventure racer!, my last job in my favoured sport was teaching sailing 8 months previously and this one although land based offered the chance to help people to enjoy outdoor challenges in safety.

This is my calling, my prayers have been answered.

Four days later I was requested to attend an interview/practical assessment. 7 fellow applicants on the half day assessment aged 17-30 all younger than my own children.

To start off we had to introduce ourselves speaking for two minutes and I was surprised that most found this hard, this was where their age was against them. As I got onto adventure racing, I asked them to stop me when they had heard enough.

We split into two groups for a team task, the result was our group would probably survive the other would probable not survive

The stakes were high on the physical test a climb UP a zipline, I was in the last two the youngest and the oldest, all our predecessors had completed the task. Being the gentleman I took the the slightly higher line which reduced my starting run up and we were off. My feet left the ground early and as the momentum from my run slowed it was hand over hand with my arms keeping a steady rhythm I pulled past the girl and as angel steepened approach the landing platform arms started to fail, I turn around to see if going forward was better, not really so turned backwards once again, so near I am not giving up, Stop hold on rest a little regain composure, climb again, burn in arms platform there, not quite last effort. Clip on safety lines . Success. The final task disconnect the pulley system, now the higher line presented a problem as I was already standing on tip tow and needed to jump to be able to release the karibeener. A few attempts were required with a little help from an instructor, a bang in the face, I was off. Time to encourage the girl who was now on the steepest part and was stalled ready to give up and no amount of encouragement would change her mind she gave up and returned down the zip. Final task attach to zip line and return to start, pleased to complete in style landing on my feet.

Final task one on one interview, felt confident, a very good company to work for even thuogh I had never heard of them

Was a little surprised but happy the following day to be accepted, and immediately set about raising my fitness level after an inactive winter.

This is why I will never give up 

be prepared to do whatever it takes and more

David Ogden
Helping people to help themselves

Alan Zibluk – Markethive Founding Member

Vote For Trump: I’m Not Asking You…I’m Telling You

Vote For Trump: I’m Not Asking You…I’m Telling You

Why Not Voting For Trump Shows Your Gullibility

While I am aware that writing this article is most likely suicidal for our media outlet, at this point, I don’t care.  I might as well write this and hopefully get a few shares before the United States collapses economically or Hillary Clinton shuts us down next year anyway.  The CNN debate last night should have created some movement within the brains of voters in the United States.  It should have been an enlightening moment in American politics on behalf of the American people and proved how stupid politicians think you are.  As the mainstream media are claiming victory today on how they were finally able to destroy Donald Trump in the debate last night, one can only hope that enough voters saw last night for what it was.  A total and complete Washington hit job.  Considering the amount of pre-debate analysis on what the other candidates needed to do and how the commentators promised fireworks in this debate, they are truly feeling superior today and are claiming a complete and total defeat of Donald Trump.  Allow me to explain something that they are completely unaware of or simply choose to ignore..

Donald Trump won the debate last night.  Pure and simple.  He didn’t win the debate because he was able to insult the other candidates the best or because he had more favorable policy positions. He won the debate because his hardcore supporters said he won the debate and it doesn’t matter how much Steve Hayes or George Will try to analyze what happened last night.  He won the debate because 30% of the Republican party said he won the debate and said that they would never vote for anyone but Donald Trump.  He won the debate because without those 30%, Ronald Reagan couldn’t be elected President if he were risen from the grave.  He won the debate because the Republican party doesn’t need another 2008 or 2012.  He won the debate because the media said he lost the debate and there is nothing that his supporters hate more than the media.  He won the debate because the RNC, yet again, loaded the debate hall with donors and special interest groups. He won the debate because two first term Cuban Senators were desperate and attempted to take him out, but didn’t bother to try in the previous 9 debates.  Finally and most importantly, he won the debate because without Donald Trump, there will be 15 Million people staying home on election night against Hillary Clinton.

The Big 3

Even if you hate Donald Trump, you cannot deny that his supporters mean business and they are seriously tired of Politicians and Politics as usual.  It doesn’t matter what anyone says or what anyone digs up on Donald Trump and his past or his past positions.  We have said here all along that Donald Trump will be one of two things if he is elected.  He will be either the greatest President we have ever had, or he will be the beginning of the end of the United States.  He is that definitive.  Unlike politicians who will just drag us slowly to our death, Trump will either shake up the system and bring us back from the edge of collapse, or he will be the final push over the edge so we the III% can finally come in and take the country back.  There is no possible middle of the road.  It will go one way or the other with Trump.  With Cruz or Rubio, you will need to train your children in the use of firearms and pass on your preparation skills and stockpiles to them so that in 15 or 20 years or so, they will be able to take care of themselves.  Politicians are the reason we are in the mess we are in right now and it has come from both parties.  Nothing will change.  I personally would rather it happen now so that I can take care of it for my children.  They need a country to grow up in and they need a future.

So why am I telling you to vote for Donald Trump?  Well…it’s because if you don’t, you are voting for Hillary Clinton.  The Constitutional Conservatives, like myself, are realists and all 8 million of us aren’t about to be walking definitions of insanity.  That means voting for phony politicians.. We already realize that the country is lost.  America doesn’t break promises.  We borrow money to keep them.  America doesn’t cancel programs.  We “reform” them.  America is broke and without significant change…you know, the kind of change that starts revolutions, there is no hope for our country.  When you hear the words “Repeal and Replace”, it means the “Same Ole Same Ole”.  It’s still a government program that costs money.  When you hear politicians afraid of creating a trade war, it means “I like foreign workers”.  When you hear “legal status”, it means “I like foreign workers”.  It means what Donald Trump says about politicians being all talk and no action. Action is building a wall and not giving a damn who it offends.  Action is creating a trade war for the sake of fair trade and not caring about the Global Economic repercussions.  Action is realizing that America is dying and unless we start making some painful choices, we will be unable to be resuscitated.  Action is pissing people off in the short term to have a positive uniting effect in the long term.

The hardcore Trump supporters understand this.  They understand it so well, that it doesn’t matter what Limbaugh says, even if he is right 99.8% of the time.  So say what you will about Trump.  I ask you simply to become a realist for this one issue alone in regards to voting for Trump.  If it’s anyone but Trump…we will stay home.  All 15 Million of us…

Follow me on Twitter @mrmarkethive and like me on Facebook at Puppet Masters Revealed

Original Article By: Adam Lankford February 26, 2016

Alan Zibluk – Markethive Founding Member

10 Steps to World-Class Customer Service

Because the business world is presently entrenched in a too-many-suppliers-chasing-too-few-spending-customers death spiral, there has been a renaissance in Business Media about Customer Service. This proves, in one fell swoop that every cloud does indeed have a silver lining. However, what is often overlooked (and what is certainly being overlooked at present) is that great customer service, like charity, begins at home.

word class customer service

The critical component in any Customer-centric strategy is your people, they are the point of delivery, where 'the rubber meets the road' as it were. So in order to make customers happy, we must first ensure our people are happy, demotivated employees make lousy brand ambassadors, highly motivated and enthused employees will provide a sustainable strategic edge (no mean feat in a world where differentials are eroded hourly). Consequently, leaders should make it their business to ensure that the troops are fed, watered and enthused.

So, assuming that we have good systems and processes in place for firing up our people, what about the customers themselves? Who are they, where are they? what do they like? what are they like? Do you have internal as well as external ones (we have written about the internal supply chain before, often hugely overlooked and a must-have component in any customer service strategy).

Much has been written about 'under-promise and over-deliver' and, whilst it has merits, it can be dangerous because it can lead companies to assume they know what the customer wants and assume the customer will be delighted when we exceed that expectation – this is not always the case. As a default, keep your promises, do what you said you would do, when you said you would do it and do it with the minimum of fuss and hassle to the customer – that will be enough.

So how to provide world-class customer service? Follow the 10 steps below and you will not be far off;

1. Take the customer seriously. He is always right, especially when he's wrong! He is right about how he feels and he is right in that he can leave your premises and tell the world and his wife that you and your company suck, so – take the customer very seriously!

2. Communicate, communicate, communicate. If things have gone wrong say so. Do not lie (this is insulting and sends a message you do not want to send). It insults your customer's intelligence. Customers understand that people make mistakes, they do not expect you to be perfect, they expect you to care when you screw up..

3. When things go wrong, do not despair, complaints are gifts. Customers are so used to flawless service now it is taken as standard. When things go wrong your responses may be the only chance you will get to show just how special you are. I will say again, A complaint is a gift – treat it as such.

4. Be available, if you cannot deal with someone immediately at least acknowledge them immediately. People do not mind waiting, what frustrates them is feeling ignored.

5. Respect – should be a given, often (in a depressingly large number of cases) isn't.

6. Listen don't talk. Do not assume you know what the customer wants and do not answer them from your own perspective. The solution that will work in the long-term is the solution the customer wants, not the one you do.

7. Know your stuff. It is not acceptable to be ignorant in front of a customer. All staff who are customer facing (and that includes those on telephones) must know their products and services and where and how to route a call and when (and this is so much better) to 'own' the problem themselves.

8. Quality and value – Both are very important, both are hugely subjective and both are determined in the customer's brain. Taking the time and trouble to know the customer and to listen to him really pays off here. The world is full of companies giving 'added-value-solutions', many of them are giving added-cost-non-solutions since their interventions cost them money and if they haven't taken the time to listen to the authentic voice of the customer, will almost always not be perceived as either quality or value because they do not address the specific problem the customer has in mind.

9. Treat as you would be treated. Courtesy, respect and appreciation are the bare minimum. Many customer service staff complain that customers do not respect them. Remember that respect, like love, has to be given away before it can be received. No customer will ever respect us until and unless we respect them first.

10. My word is my bond. Give staff the power and authority to deal with a customer's problem. The ownership belongs with the person taking the call, they should be allowed to provide a fix. If the staff member always says "I'll have to ask my boss" the customer will get frustrated and want to deal just with the boss. Have the faith and confidence in your staff and your products & services that you can trust them both and that you will stand behind them and back them. THEN you will have the basics for world-class customer-service and world class customers.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Alan Zibluk – Markethive Founding Member

Are Social Networking Sites Doing Us Any Good

It is not long ago when the only mode of communication was the snail mail way or the expensive Telephone. But with the advent of internet our lives have completely changed. We are now able to connect with anybody in any part of the world instantly and at a very low cost. This indeed has brought a pleasant change in our lifestyle. Internet has helped us so much that even organizations can employ a global workforce and they all can work together sitting in different parts of world as if they are sitting in the same building. Not only this the advent of social networking sites like Facebook and Twitter has completely revolutionized the way we connect with people. We can get connected with our friends sitting in any part of the world and at the same time search our long lost buddy.

The immense benefits that have been brought by internet and the social networking sites sometimes downplay the negative effects associated with it. As it is an adage that excess of everything is bad, same holds good with these social networking sites. We are so much addicted to these sites that sometimes we forget to check the wellbeing of our near and dear ones but we never forget to check the latest updates on Facebook. 

Though it is not legal to create an account on social networking sites for a minor, but given its popularity, children are so tempted to use these sites that they adopt unfair means at such tender age and get themselves registered on these sites. These days we see lesser number of children willing to play outside as they are glued to the latest happenings in their virtual friend circle. And children here are not to be blamed because a child usually does that what he sees and when he sees that his father after coming back from a hectic schedule directly turns on his laptop to know the where about of his online friends rather that asking the child how was his day at school or without playing with him, he is also bound to check what is so interesting about these sites.

Therefore, instead of turning a blind eye and deaf ear towards this issue, it's time for us to awaken. No doubt we have witnessed a tremendous evolution in technology but to gain immense benefits from this new revolution, we have to make a judicious use of it. We are witnessing so many new diseases which were not even heard of because of our changing life styles. We prefer sitting for long hours in front of computers rather than taking a refreshing walk in the lap of nature. Therefore, it is time to act before we repent.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Alan Zibluk – Markethive Founding Member

Inbound Marketing

    Inbound Marketing

Do you know that if you have  a inbound marketing system it virtually guarantees success of your business, provided you pay attention to how you use it. There are so many ways to communicate with potential clients these days, you will always find something that will work for you. A lot of inbound marketing systems are automated, but you must never forget that your leads will respond better if you speak with them. Human Intervention is important for success.

Inbound Marketin

I am a member of MarketHive which is a free for life marketing system offering a suite of essential tools fully integrated into a social media site, designed from the bottom to get your message across to potential clients.

I believe in the system which has been enhanced so as to offer serious marketers the opportunity not only to promote their own business but also a way of sharing in the advertising revenue of the system, with a pathway of optional upgrades levels marking levels of achievement  and providing  additional affiliate income.

Some people who own marketing systems tend to be attracted to the idea of passive marketing, it sounds good. Money for doing nothing. But to be honest, a lot more money can be earnt by taking an active role,  encouraging and demonstrating to your leads, how to set-up the system to suit what they want to do.

Your leads need to be nurtured just like a parent nurture their children as they develop and learn about life and it is the same with MarketHive. The members you personally introduce  are referred to as your children and you should support them. Additional support is provided from other members, plus a support team.

According to Jake Newfield Vice President of Business Development at Alumnify, Author of A Cloud in the Sky, Writer for Elite Daily & Tech.co
2016 signifies a new era of marketing. Customers are changing, and as marketers we need to change along with them. Traditional outbound marketing campaigns like cold emails, cold calls, snail mail, and trade shows are not as effective as they once were several years ago. Consumers are now bombarded constantly by ads, information, and other messages from marketers trying to sell them, and they have become jaded. An outbound campaign no longer packs the same level of effectiveness as it once did. Thus, to reach our consumers it will require a strategic, well-planned inbound campaign to stand out from the competition and get noticed. If we embrace it, this change can be good; it can create more opportunities and expand out client base. Inbound marketing offers a refreshing variety of new, effective techniques that can enable us to see unprecedented growth. However, if we fail to embrace this adjustment of customer acquisition, our business' growth can be stunted. Inbound marketing will be king in 2016, and success will largely be dependent on a company's ability to perform with it.

Now you know that inbound marketing is going to be important for success, you need to consider your options. What is going to work for you and how much are you prepared to pay. Prices vary from  free to thousands of pounds a month, if you need help I suggest you watch this 30 minute video.


David Ogden
http://markethive.com/david-ogden
Helping people to  help themselves

Alan Zibluk – Markethive Founding Member

Join the Rise of the Entrepreneurs

What is it?

The first and only Entrepreneur's Inbound Marketing Social Network.
Inbound Marketing Explained and Compared

 

Why you want it!

An Entrepreneurial Social Network integrated with an advanced Inbound Marketing platform is genius on steroids. Sharing up to 50% of the potential revenue with you is very generous and the potential of this combination is atomic!

Join the Rise of the Entrepreneurs with me!

Alan Zibluk – Markethive Founding Member

Using Inbound Marketing to promote your Company’s Business and Website.

Promotion using social links

Using Inbound Marketing as a means of promoting your Company's Business and Website.

Inbound marketing is a way of promoting a company through blogs, podcasts, video, eBooks, e-newsletter’s, whitepapers, social media marketing.

Other forms of content marketing, lead pages, Search Engine Optimization which serve to attract customers through the different stages of promoting one’s own company fit “hand in glove” with the social engagement systems that is so prevalent in today’s market  

In contrast, buying attention, cold-calling, direct paper mail, radio, TV advertisements, sales flyers, spam, telemarketing and traditional advertising are considered "outbound marketing" and seem to be having a secondary role in a Company’s marketing activities.

Inbound marketing refers to marketing activities that bring visitors in, rather than marketers having to go out to get prospects' attention. Inbound marketing earns the attention of customers, makes the company easier to be found, and draws customers to the website by producing interesting content.


Many companies are now realizing that their technical documentation, often considered a "necessary evil", is now considered a way of producing authoritative and trustworthy content that can become a Company’s most effective inbound marketing channel, generating more than half of overall site traffic and over half of lead generation.

Once a website has been constructed and the content optimized for the chosen key words, the main objective or strategy of a smart webmaster will be to submit the Website to the Search Engines and obtain as many Social Inbound Links.

One-way Inbound Link is an external link pointing from social accounts to your website from another site. You need not reciprocate; in other words, you do not have to link back to that website. On the other hand, in Reciprocal Linking, to obtain an external link from another site pointing to your website, you have to link back to that site or reciprocate with a link from your website.

In recent times One-Way Inbound Links have received a lot of prominence and smart webmasters are spending their time, effort and energy in obtaining more One-Way Inbound Links rather than Reciprocal Links. The stampede to obtain One-Way Inbound Links is understandable once you know the facts and the benefits of having these links.

The Search Engines have begun to realize that many Webmasters have started adopting various ruses to artificially increase their link popularity and the page rank of their websites. Many website owners started manipulating the system to their advantage such as purchasing high PR links and adopting certain Black Hat techniques. This approach can be very detrimental to one’s business in the long term

Hence the Search Engines have now begun to consider One-Way Inbound Links superior to Reciprocal Links because, if a website links to your website without obtaining a link back, it clearly indicates that your site is a site of quality and that it is popular with a lot of other sites.

If your website has many One-way Inbound Links, especially links that are of quality and relevance then your website will be ranked higher than those sites with just reciprocal links. So it stands to reason that the more number of quality and relevant One-way Inbound links you obtain the greater and faster your chances of increasing your link popularity and page rank and the higher your site will rank in the searches for your keywords.

Smart webmasters soon began to realize the importance of one way inbound links and started adopting certain strategies to obtain them such as:

1. Submitting the website to high page rank quality social sites and to Niche or specialized directories.

2. Writing high quality articles displaying their Company’s expertise and submitting these articles to article directories, article banks and article distributors, thereby creating a viral effect with webmasters picking up these articles and publishing them.

4. Submitting articles to Social Bookmarking Sites. Most of these sites have a high page rank and are a valuable source for inbound links.

These Strategies not only help Webmasters boost the link popularity and page rank of their websites but also help the websites to rank high in the Search Engines for their keywords.

In addition to the above, Targeted traffic will soon start flowing from hundreds or even thousands of links in the Resource boxes of these articles, from Directories, Forums, Blogs and Social Bookmarking sites.

These are actually visitors searching the Internet for websites, products and services like yours or admirers of your expert articles who could end up as customers or members of your list.

Acting smart and adopting your strategies to suit the changing algorithms of the Search Engines is the best way to move forward and be ahead of the competition.

The ultimate goal is to obtain good Link Popularity, High Page Rank and substantial Traffic to your website. It appears that for all practical purposes, One Way Social Inbound Links have come to stay and the stampede to acquire these links will continue.

Article by:
Brian Walters SEO

Skype: tuneup_bj

Brian Walters MarketHive

Markethive

Markethive Promotion

http://brian-walters-online.com/

Alan Zibluk – Markethive Founding Member

25 Creative Ways To Improve Internet Customer Service

Consider the competitive advantages of an online retailer. Customer service is usually not the first thing that comes to mind, right?. Many eCommerce websites, even the large well-known store, are infamous for impersonal, mediocre customer service practices. And yet, the few internet retailers that differentiate themselves on service become well-known case studies in client care. In this article, I'll share some of the best-practices I've seen over the years that serve to differentiate companies on customer service.

Upgrade Your CRM Tools: Proper technology can go a long way to improving customer care. At the very least, ensure that your staff has the ability to view the history of previous interactions with a customer. It's very frustrating when you have to repeatedly explain the situation to a representative.

Hand-written thank you on Packing Slip: Most packing slips are dull, impersonal, and useful only if you need to return the merchandise. On rare occasions, I've received orders where the packing list featured a hand-written, personalized thank you from a staff member. While this may not be practical for every order, it is a great way to impress select customers. Another idea might be to include the business card with contact info for a manager.

Assign Personal Customer Service Reps: Along with the order confirmation receipt that you send to your customers, also automatically assign each customer a personal representative that will field their questions. Send the email from this representative's name, and include their contact info. Customers will be impressed that they have a "personal" representative assign specifically to them.

Call Customers Who Abandon Orders: When a customer starts an order but doesn't finish it, follow up with a phone call to find out if there were any problems. Customers appreciate the gesture, and you will likely save many sales in the process.

Follow up surveys: Consider sending a survey email out with every order confirmation. While not every customer will complete it, your customers will know you care enough to ask their opinion.

Extensive FAQ Knowledge Base: Surprisingly, one of the easiest ways to improve your customer satisfaction may be to prevent needless customer interactions in the first place. No matter how friendly your call center representative, no customer will be pleased if they have to call you in order to answer a simple question like "how do I return a product?" Prevent situations like this by maintaining a searchable FAQ knowledge base that answers every reasonable question.

Live Chat: Many customers dislike the thought of sitting on hold for even a few minutes. Offering a live chat option can be an inexpensive way of answering questions for your visitors, and reducing the call volume for your call center.  Improve 

After Hour Call Center: If your business employs a 3rd party after hour call center that is off-site, make sure you frequently monitor the quality of care they are rendering. Make sure they are empowered to serve your customers as effectively as possible. If your primary call center is 3rd party, seriously consider bringing it in house. While this is not always the most affordable option, it's necessary if you desire to give your clients your absolute best.

Free Upgraded Shipping: Surprise select customers by upgrading their shipping to 1 or 2 express. If you do this, be sure to send them an email letting them know they have been upgraded. This strategy was pioneered by Zappos.

Same Day Shipping: Most websites have a policy of shipping orders 1 or 2 business days after they are placed. If possible, selectively ship some orders the same day. The speedy delivery will be appreciated, though not expected by your customers.

Prominent Customer Testimonials: Place customer testimonials on more than just the "testimonial" page. Zappos features them right on their main customer service page. A word of caution applies here though. If you're going to "brag" so to speak about your service, make sure you follow through!

Human Touch: Many online shoppers struggle with trusting an online merchant due to the lack of face to face interaction. Mitigate this weakness by showing pictures of your customer service staff.  Christian retailer C28 shows the picture of their customer service manager on the Help page as well as on every order confirmation email. In addition, below the picture is the manager's direct contact info. Something like this can go a long way to instill trust in your company.

Detailed Product Pages: Answer questions before they are asked by always having thoroughly detailed product pages. Include all the relevant info a customer would want to know about your products. For more ideas on this topic, checkout my previous post on 25 ways to improve your product page.

Automatic Price Protection: Always honor sale prices of items that were previously purchased by customers. They need to be able to shop with this confidence. Better yet, automatically notify customers when items they have purchased in the past go on sale. Offer to apply the price difference toward a future purchase or just refund the amount. Sound crazy? Maybe, but it's small cost that can win a customer for life.

Lenient Return Policy: Make sure your return policy is not unnecessarily complicated or rigid. How many times have you shopped at a certain retailer because their lenient return policy gave you the confidence you needed to buy? (Think Costco vs. Walmart!)

Thank You Calls: Call select customers and thank them for ordering. This personalized gesture will blow them away.

Thank You Emails: Email certain customers and thank them for their business. Be sure to include something personalized in the email that will convince them it's not just something generic sent to everyone.

Do More than Fix Your Mistakes: When your business makes a mistake, be sure that you exceed your customer's expectations when fixing it. If an item was mistakenly left out of a shipment, don't just a apologize, offer that item for free. Many businesses find their most loyal customers result from a highly satisfying resolution to a problem.

Fix Other's Mistakes: If a shipment is delayed or lost due to the fault of the shipping carrier, don't just blame UPS, offer a solution. Offer to promptly re-ship the item, or at the very least, offer to take care of the problem with the carrier so the customer doesn't have to.

Guaranteed Email Response Time: Most customers expect an email inquiry to be answered within at most 24 hours. If you can, guarantee a response time faster than this. Also, acknowledge the receipt of an email inquiry by employing an auto responder.

Secret Shopping: Used extensively by brick-and-mortar retailers, secret shopping is a great way to identify problems and keep your customer service staff on their toes.

Customer Centric Slogan: Show your dedication to customer care by prominently featuring a customer centered slogan that summarizes your company's practices. A great example of this would be Zappos' famous slogan on their home page: "We are a service company that happens to sell shoes."

Free Return Shipping: One of the greatest stumbling blocks to online ordering is the thought of having to return the product. Consider sending customers a pre-paid return shipping label in the case of a product needing to be returned. Because this is rarely done by e-commerce stores, you will certainly set yourself apart in the mind of your customer.

Personalize Everything: Always great customers by name on the home page, and offer them personalized product recommendations based on previous orders.

Increase Number of Service Reps: It goes without saying that if you have a higher representative to customer ratio, you will have the time to better serve your clients. While not every business can afford this, if you want to differentiate yourself with outstanding customer service, it's a must.

I once heard it said that "the enemy of good is not bad, it's mediocre." Too many online retailers struggle with mediocre customer service. Many businesses fail to realize their customer base is also powerful marketing machine. If treated right, they can become to most effective viral marketing campaign imaginable. Treated poorly, and they can become a PR disaster.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Alan Zibluk – Markethive Founding Member